Terms & Conditions

1.Registration and processing of personal data
1.1. A buyer who wants to use the www.coffeeritz.lv store and purchase the goods offered in it, must register in the www.coffeeritz.lv store system by filling in the registration form. The following personal data of the Buyer must be indicated in the registration form: name, surname, e-mail address, delivery address of the goods, telephone number registered in Latvia, other data necessary for the delivery of the goods. The authorized representative of a legal person shall indicate the name of the legal person instead of the name and surname.

1.2. The buyer is responsible for ensuring that the data provided in the registration form is accurate, correct and complete. If the data specified in the Buyer’s registration form changes, he must immediately update them. In no event shall Coffee Ritz be liable for damages incurred by the Buyer and / or third parties as a result of incorrect or (or) non-exhaustive personal data being provided or updated by the Buyer.

1.3. The buyer has the right to freely change the registration data, supplement or cancel his registration at any time. When canceling the registration, the Buyer does not have the opportunity to use the www.coffeeritz.lv store and purchase goods in it. The buyer acquires the right to purchase the goods again in the www.coffeeritz.lv online store, only by re-registration.

1.4. Upon registration, the Buyer creates individual login data (username and password) and undertakes to keep them secret and not to disclose them to third parties. In order to reduce the risk of illegal connection to the www.coffeeritz.lv store on behalf of the Buyer, it is recommended to create a complex, hard-to-remember password (it is recommended to create a password of at least 8 characters, using uppercase and lowercase letters, numbers and punctuation, to avoid easy-to-remember words name, surname, etc.) and / or numbers (eg date of birth, etc.) and change it at least every 6 (six) months. The Buyer is responsible for the complexity of the connection data created by him and their storage, as well as for any actions (data transfer, submitted product orders, user comments, etc.) performed in the www.coffeeritz.lv store by logging in with the Buyer’s individual username and password. If the services provided by www.coffeeritz.lv are used by third parties when connecting to the online store using the Buyer’s login details, “Coffee Ritz” considers this person as the Buyer. If the Buyer loses the login data, he must immediately inform “Coffee Ritz” by mail, telephone or e-mail, or change the login data by joining the www.coffeeritz.lv store. “Coffee Ritz” cannot be and will not be considered responsible for the damage caused to the Buyer by third parties when connecting to the www.coffeeritz.lv store using the Buyer’s login data.

1.5. The customer’s personal data will be processed in accordance with the privacy policy (link). If the Buyer uses the services of the www.coffeeritz.lv store, it is considered that he agrees with the processing of the Customer’s personal data and confirms that all provided information and personal data are correct and true.

1.6. The Buyer’s personal data will be used to identify the Buyer by selling and delivering the goods, issuing accounting documents, repaying overpayments and / or money for the goods returned by the Buyer, debt settlement, other obligations arising from the Purchase Agreement and providing the Buyer with access to other www. coffeeritz.lv store services.

1.7. The Buyer’s personal data will be processed for direct marketing purposes only with the Buyer’s consent. The buyer’s consent is expressed by filling in the registration form and marking the appropriate fields specified in these terms.

2. Product prices, payment procedure and terms
2.1. The prices of the goods in the www.coffeeritz.lv store and in the created order are indicated in Euros with VAT. The goods are sold to the Buyer at the prices that are valid in the www.coffeeritz.lv store at the time of submitting the order.

2.2. Payment for the Product is made by the Buyer in the online store by credit card (MasterCard, Visa, Maestro, Visa Electron) or by transfer to the “Coffee Ritz” account number indicated in the prepayment invoice.

2.3. Only when Coffee Ritz receives the appropriate Buyer’s payment for the goods and confirmation of their delivery (transportation) from the payment system operator of its choice, Coffee Ritz starts the execution of the order and from now on the delivery time of the goods is calculated. The prices of the goods and their delivery are indicated, including VAT.

2.4. The buyer, if it is a legal entity, has the right to pay for the goods by paying the prepaid invoices issued by Coffee Ritz (choosing such payment method). Upon receipt of the prepaid invoice, the Buyer shall make the payment using the account number indicated in the prepaid invoice. The Buyer transfers the money to the “Coffee Ritz” account within the term specified in the prepayment invoice. If the buyer does not pay the prepaid invoice within the term specified therein, the order of goods on the part of “Coffee Ritz” cannot be fulfilled.

2.5. The Buyer can place orders 24 hours a day, but the Seller completes orders: on working days from 10.00 to 16.00, Saturdays, Sundays – assembly is not performed. The Seller sends the Buyer an automatic confirmation of acceptance of the order by e-mail. If the Buyer does not receive a confirmation e-mail, then the order is not accepted. Order picking starts when the money is transferred to the Seller’s account.

3. Supply of goods
3.1. The www.coffeeritz.lv store is sold and the goods are delivered in Riga and Latvia. The sales territory is determined by a unilateral decision of the Coffee Ritz. The goods are delivered by Coffee Ritz or its authorized representative.

3.2. The payment for the goods delivery service is applicable, which is indicated in the section “Services” of the www.coffeeritz.lv store website and is valid at the moment of submitting the goods order. The delivery fee for the goods can be both fixed and depends on the value of the goods ordered by the Buyer and (or) the delivery term.

3.3. The average delivery time or availability of the product for receipt at the Seller’s office is 2 (two) to 3 (three) working days, but the Seller reserves the right to deliver the Product within 2 (two) calendar weeks, as delivery times may vary depending on the Seller’s special terms and availability.

3.4. Coffee Ritz has the right to unilaterally determine the delivery fee and the minimum amount of the shopping cart, i.e. i.e. the minimum amount for which the Buyer must select and order the goods in the www.coffeeritz.lv store in order for the order to be fulfilled. The minimum amount of the shopping cart must be indicated in the “Services” section of the www.coffeeritz.lv store. The minimum amount of the shopping cart does not include the delivery fee.

3.5. The goods ordered by the Buyer must be delivered to the address registered by the Buyer in the store system www.coffeeritz.lv. The Buyer undertakes to accept the goods himself or, when placing an order, to indicate in the comments section the person who is entitled to receive the order on behalf of the Buyer (for the Buyer – legal entity – this requirement is mandatory).

3.6. The buyer can receive the goods free of charge at the “Coffee Ritz” office. If the Buyer chooses this type during the order:

3.6.1. The ordered goods must be removed no later than within 3 (three) working days after “Coffee Ritz” has informed the Buyer by e-mail that the goods can be received.

3.6.2. Goods can only be received by the person who placed the order or the person specified at the time of placing the order. At the time of receipt of the goods, a valid identity document (driver’s license, identity card or passport) must be present and presented to the Coffee Ritz employee.

3.7. If the Buyer chooses delivery of the Goods with an Omniva parcel terminal during the ordering, DPD PickUp point:

3.7.1. Omniva parcel machines can receive goods weighing up to 30 kg.

3.7.2. DPD PickUP points allow you to receive items weighing less than 20 kg (each package).

3.7.3. The shipment must be removed from the Omniva parcel terminal within 7 (seven) calendar days after the Seller has informed the Buyer by e-mail that the goods can be received.

3.7.4. The terms of delivery and the fee applicable to the Buyer are described in the “Services” section of the Coffee Ritz website.

3.8. If delivery of goods is not possible due to the Buyer’s fault or due to circumstances beyond the Buyer’s control (the Buyer has registered an incorrect address when registering in the www.coffeeritz.lv store system, the Buyer or the Buyer’s specified recipient cannot be found, presents an invalid identity document or refuses to present an identity document the goods cannot be sent again (except in cases when the Buyer pays extra for repeated delivery of goods), but the money previously paid for the goods must be refunded, except for the delivery fee, in case the Buyer was granted a delivery discount but the delivery was not possible. Due to the fault of the Buyer or circumstances dependent on the Buyer, Coffee Ritz reserves the right to deduct from the amount to be refunded to the Buyer the full delivery fee (valid at the time of ordering), regardless of the discounts applied at the time of ordering.

3.9. The buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of Coffee Ritz. In this case, Coffee Ritz undertakes to contact the Buyer immediately and agree on the delivery time of the goods.

3.10. In all cases, Coffee Ritz shall be released from liability for violation of the delivery deadlines if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.

3.11. During the delivery of the goods, the Buyer or the person indicated by him together with the “Coffee Ritz” representative (courier) checks the condition of the shipment, as well as the conformity of the delivered goods to the order and the delivery accompanying document. If the Buyer or the person indicated by him does not check the condition of the consignment, the complete set of delivered goods and (or) does not record the data on damage to the consignment in accordance with this paragraph, the consignment shall be deemed delivered in accordance with the order.

3.12. The goods shall be handed over to the Buyer or his / her designated person after the inspection of the consignment (Clause 3.11) only when the Buyer or his / her designated person signs the bill of lading, the accompanying document or the other handover-acceptance document. If the Buyer is unable to sign electronic or other documents due to physical disabilities, illness or other reasons, another person or the Coffee Ritz (or its authorized person) shall sign it with its authorization, verbally or otherwise confirming the possibility of the Buyer signing. If the Buyer or his / her designated person does not sign the consignment note, goods accompanying document or other delivery-acceptance document (including electronic document), the goods shall not be handed over and re-delivered to the Buyer or his / her designated person (except when the Buyer pays for re-delivery ), but the money previously paid for the goods is refunded by deducting the delivery fee. In this case, if a discount on the delivery fee was applied to the Buyer at the time of placing the order, Coffee Ritz reserves the right to deduct from the amount refunded to the Buyer the delivery fee for all goods (valid at the time of ordering), regardless of the discount applied at the time of ordering.

3.13. In cases when the Buyer at the time of acceptance of the goods has noticed that the consignment does not contain the appropriate quantity of goods or the delivered goods do not correspond to the goods ordered and is not indicated in the invoice, bill of lading, goods accompanying document or other delivery-acceptance document, the Buyer has immediate inform the Coffee Ritz. If the Buyer finds that the delivered goods are of unsatisfactory quality, he does not accept the low-quality goods and must return them to the courier, but the fact and reason for returning the goods must be noted on the invoice, bill of lading or other delivery-acceptance or return document.

4. Product quality guarantee and expiration date
4.1. The expiry date and batch number of each item are indicated on the packaging.

5. Right of withdrawal. Exchange and return of goods
5.1. The Buyer has the right to exercise the right of withdrawal and unilaterally withdraw from the purchase-sale agreement concluded in the www.coffeeritz.lv store by notifying “Coffee Ritz” in writing no later than within 14 (fourteen) calendar days from the date of delivery of the goods. The Buyer shall send a free-form notification, clearly identifying the Buyer (name, surname) and the date of the order, regarding the exercise of the right of withdrawal or the Withdrawal Form attached to the delivery document, duly indicating all necessary data, to Coffee Ritz to the following address: SIA “Coffee Ritz” , Brīvības gatve 204a, Rīga, LV-1039 or by e-mail: info@coffeeritz.lv.

5.2. By submitting a written notice of exercise of the right of withdrawal, the Buyer must return the goods (if delivered) in accordance with Clause 5.6 of these Terms no later than within 14 (fourteen) calendar days after the notice of exercise of the right of withdrawal has been sent. in accordance with the procedure laid down in.

5.6. Goods that do not comply with the provisions of the Agreement or goods in respect of which the right of withdrawal has been exercised or which are returned in accordance with Clause 5.8 of the Regulations. The Buyer shall send by post or free of charge to the “Coffee Ritz” office before agreeing with “Coffee Ritz” by e-mail info@coffeeritz.lv on the time of return of the goods. The costs related to the return of the goods shall be borne by the Buyer. If the Buyer wishes to return the goods during their delivery, the goods must be returned to the “Coffee Ritz” representative (courier) who delivered them.

5.7. When returning or changing the goods purchased in the www.coffeeritz.lv store, Coffee Ritz has the right to request to fill in the return or exchange form submitted by Coffee Ritz.

5.8. The Buyer (both natural and legal person) is entitled to exchange or return in accordance with Clause 5.6. also the product in accordance with the Agreement, if the Buyer does not like the shape, size, color, model, etc. of the product. The Buyer must notify Coffee Ritz immediately (upon receipt of the goods, but not later than on the day of receipt of the goods) by e-mail info@coffeeritz.lv about the return of the goods in accordance with the Agreement. These provisions on the return of goods in conformity with the Agreement shall not apply to goods for which it is not possible to exercise the right of withdrawal in accordance with Article 5.4 of the Regulations. point.

5.9. Returned or exchanged quality goods or goods for which the right of withdrawal is exercised must be undamaged, must not have lost the appearance of the goods (labels have not been removed and damaged, protective films have not been torn off, etc.), must not have been used and must not have been used. The goods must be returned in the original packaging, in the same set as the Buyer received them, it is mandatory to submit the purchase documents. If the goods are damaged, untidy or not properly packaged, Coffee Ritz has the right not to accept the goods, not to change them and not return the money paid to the Buyer for the goods.

5.10. For goods for which the Buyer has exercised the right of withdrawal, the money paid shall be refunded to the Buyer’s account no later than within 14 (fourteen) days from the date of receipt of the Buyer’s notice of exercise of the right of withdrawal. Coffee Ritz is entitled to withhold the refund of the amount paid by the Buyer until Coffee Ritz has received the product or the Buyer has provided Coffee Ritz with confirmation that the product has been returned, whichever is earlier.

5.11. When returning or exchanging high-quality goods that comply with the Buyer’s order, as well as goods that do not comply with the contract, Coffee Ritz will pay in accordance with Clause 5.10. point.

6. Information exchange
6.1. Coffee Ritz sends all notices and otherwise contacts the Buyer via the e-mail address or telephone number provided in its registration form.

6.2. The buyer sends all notices and questions and otherwise contacts by e-mail (info@coffeeritz.lv) or telephone (+371 25900411).

7. Final Terms and Dispute Resolution
7.1. These Regulations have been prepared in accordance with the regulatory enactments of the Republic of Latvia.

7.2. The legal norms of the Republic of Latvia shall apply to the relations which have been established on the basis of these Regulations.

7.3. When losses occur, the guilty party shall indemnify the other party for the losses in accordance with the procedures specified in the regulatory enactments of the Republic of Latvia.

7.4. Any dispute arising between the Buyer and Coffee Ritz shall be settled through negotiations, with the parties to the dispute trying to reach an agreement.

7.5. If the dispute between the Buyer (consumer) and Coffee Ritz cannot be resolved through negotiations, the Buyer (consumer) shall submit a written application to Coffee Ritz (an electronically submitted application does not require a signature) stating:

1) his or her name, surname, address of residence and contact information;

2) the date of submission of the submission;

3) the essence of the dispute, its claim and its substantiation.

7.6. Copies of documents certifying the transaction, as well as other documents substantiating the application (if possible) shall be attached to the submission.

7.7. Within 15 working days from the day of receipt of the application, Coffee Ritz shall provide the Buyer (consumer) with a written response to the application and inform about the possible way of enforcement or settlement of the dispute, if no agreement has been reached on enforcement or alternative means. If, for objective reasons, it is not possible to respond to the consumer’s request within the above-mentioned period, the Intermediary shall immediately inform the consumer in writing, indicating a reasonable period within which the response will be provided, and justify the need for such an extension.

7.8. If Coffee Ritz considers that the Buyer’s (consumer’s) claim is unfounded or is ready to offer the consumer another solution to the dispute, it shall inform the consumer in writing in accordance with Article 7.7. within the time limit referred to in Coffee Ritz has a duty to justify the refusal of a consumer’s claim.

7.9. If the Buyer (consumer) is satisfied with the solution offered by Coffee Ritz, the dispute shall be deemed resolved.

7.10. If “Coffee Ritz” does not provide an answer to the Buyer’s (consumer’s) application in accordance with Clause 7.7. Coffee Ritz shall be deemed to have refused to comply with the consumer’s claim within the time limit set out in paragraph 1.

7.11. If Coffee Ritz refuses to fulfill the Buyer’s (consumer’s) claim or the consumer is not satisfied with the solution offered by Coffee Ritz, the consumer is entitled to apply to:

1) at the Consumer Protection Center to receive assistance in resolving a dispute;

2) in the Consumer Out-of-Court Dispute Resolution Commission, website: http://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0, which resolves disputes in the field in which the Coffee Ritz operates; or via the platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooselanguage

3) in the Consumer Dispute Resolution Commission, if the assistance provided to the consumer in resolving the dispute at the Consumer Rights Protection Center has not ensured the result and it is possible to convene the Consumer Dispute Resolution Commission in the relevant field to review the dispute;

4) in court.